Using
your program

Your program is comprised of many plans, from a variety of carefully selected service providers—our way of putting together the best possible benefits program.


Free consultations

Not quite sure how to use the app? Visit https://www.dialogue.co/en/patients for more information or to use the online tool.


Insurance claims

  • Use your direct payment card to claim expenses at the pharmacy!
    or
  • Use Sun Life’s mobile app
    or
  • Go to mysunlife.ca
    • Once logged in, scroll down to the Benefits section and click on Submit a claim.
    • Print a claim form, complete it and send it to the address printed on the form.
  • Use your direct payment card to claim expenses at the dentist!
    or
  • Use Sun Life’s mobile app
    or
  • Go to mysunlife.ca
    • Once logged in, scroll down to the Benefits section and click on Submit a claim.
    • Print a claim form, complete it and send it to the address printed on the form.
  • For assistance with the claim forms, contact Sun Life at 1-866-881-0583.
  • For all other inquiries, reach out to your Human Resources Business Partner.
  • The number to call depends on the country you’re travelling to.
  • The phone numbers are available on your travel card, or consult the travel insurance guide.

Lifestyle accounts

  • Use Sun Life’s mobile app
  • Go to mysunlife.ca
    • Once logged in, scroll down to the Benefits section, click on Submit a claim and select Personal Spending Account claim.
  • Print a claim form on Sun Life’s website, complete it and email it to the address written on the form.

Please note that this option will be available as of July 1!


Savings accounts

  • Consult the summary to see the different withdrawal rules and tax implications for each account.
  • Visit Sun Life’s website or call Sun Life’s call centre at 1-866-896-6976 to request a withdrawal.

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Alfred’s tip

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Alfred’s tip

Before submitting a claim to the insurance plan or using flex dollars deposited in your Personal spending account (PSA) or your Health spending account (HSA), check if another plan covers that type of expense. You can also consult the home page, click on Taking care of yourself or Taking care of others and discover which benefits could suit your needs. For example, if you wish to consult a psychologist, many options are available:

  • You can get free consultations through the Employee and family assistance program (EFAP)
  • You can claim psychologist consultation fees through your medical coverage. The reimbursement percentage will depend on the option you chose (Core, Balanced or Enhanced)
  • If you wish, you can use your HSA to claim the percentage not covered by your selected option and amounts exceeding the maximums